How to cancel

• Customers can cancel their services at any time by requesting to cancel in writing (by email is fine) no less than 7 days before the renewal date. This gives both Acorn Business Solutions and the customer ample time to stop any recurring payments such as PayPal subscriptions, direct debits etc.
• When submitting a cancellation request the customer will ensure they have removed our address from the Companies House database first.
• Upon receipt of the written cancellation request, Acorn Business Solutions will ensure our address is no longer in use on the Companies House database, before confirming receipt of your request and the date on which your service will end.
  • The registered office service cannot be cancelled whilst our address is still in use on the Companies House database. The only exception is where the company is already completely Dissolved.
• On the date confirmed by Acorn Business Solutions, your service will end. We will continue to provide your service as normal up to that date. Any mail received after the end of the service or not collected (where applicable) will be returned to sender.

Late Cancellation

• At the sole discretion of Acorn Business Solutions, we may accept cancellation requests after the 7-day notice period has passed providing there is enough time to stop any recurring payments such as cancelling direct debits before the instruction has been sent to the bank. The decision to accept such late cancellations is at the sole discretion of Acorn Business Solutions.

Refunds

• In line with our customer agreement partial refunds are not issued for early termination. When cancelling a service, it will continue (whether the customer uses the service or not) until the next renewal date before it ends. Any remaining mail deposit will be refunded using the same method as payment (PayPal payments refunded to PayPal, Card Payments refunded to the same card) less any amounts owing to City Address.